Information we collect
We collect information you choose to provide when you contact us, check availability or apply for a rental. Depending on the workflow, this may include your name, phone number, email address, desired move-in date, expected stay length, location preference, application details, employment and income information, identification information, household or occupant information, uploaded supporting documents and other information you submit.
The general availability form is not intended for Social Security numbers, driver's-license images, pay stubs, bank information or other sensitive documents. When sensitive supporting documents are requested for an application, use the designated secure application workflow rather than ordinary email, text message or the availability form.
How we use information
We use submitted information to respond to inquiries, confirm availability, communicate about pricing and lease options, evaluate rental applications, coordinate screening and leasing steps, maintain business records, prevent misuse or fraud, improve the website and understand how visitors use the site.
Service providers and third-party systems
Starlite Cabins uses service providers to operate parts of the website and rental process. These may include website hosting and form-processing providers, secure form/application providers, analytics providers and tenant-screening providers. Information you submit may be processed by those providers as needed to perform the service requested.
The rental application currently uses Cognito Forms. Background screening, when required, is handled separately through the screening provider identified during the application process. General website analytics use Google Analytics 4.
Website analytics, cookies and your choices
Starlite Cabins uses Google Analytics 4 (GA4) to understand visits and website interactions, including page views and certain contact or application actions. Google Analytics may place first-party cookies on your device containing pseudonymous identifiers, and may receive browser and device details, approximate location derived from network information, referring pages and interaction data. We use this information to understand and improve the website. We do not intentionally send contact details or rental application documents to Google Analytics.
Google explains how it handles information collected through websites using its services in How Google uses information from sites or apps that use its services. You can manage or clear cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on for supported browsers.
You may turn off optional Starlite website analytics on this browser using the setting below. The choice is saved only in this browser, and may be lost if you clear website storage or use a different browser or device. Turning analytics off does not stop necessary website functionality or the separate privacy practices of third-party application or screening services. In locations where consent is required, our analytics settings are intended to restrict Google storage unless appropriate consent is obtained; requirements can vary by jurisdiction.
Sharing of information
We may share information with service providers that support website hosting, form processing, communications, screening, leasing, security and analytics; with professional advisers when reasonably necessary; and when disclosure is required by law or reasonably necessary to protect rights, safety or property. We do not post applicant documents or sensitive application information publicly.
Retention
We keep information only as long as reasonably needed for the purpose for which it was collected, for legitimate business and recordkeeping needs, or as required by applicable law. Retention periods can differ depending on whether the information relates to a general inquiry, an application, a screening process or an active or former tenancy.
Security
We use reasonable administrative and technical measures intended to reduce unauthorized access to information. No website, email system, cloud service or transmission method can be guaranteed completely secure. Do not send sensitive application documents through ordinary email, text message or the general availability form.
Your choices and requests
You may contact Starlite Cabins to ask a question about information you submitted through the website, request a correction where appropriate, or ask whether information can be deleted when no legal or legitimate business reason requires its retention. Applicable privacy rights may vary by jurisdiction and may be subject to exceptions.
Children's information
This website is intended for adults seeking rental housing and is not directed to children. Information about minors may be requested from an adult applicant when necessary to identify proposed occupants of a rental.
Third-party links
The website may link to mapping, application, screening or other third-party services. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy as our website, providers or business practices change. The effective date above will be updated when material revisions are made.
Contact
Privacy questions may be sent to starlitemanagement@outlook.com or by calling or texting 361-660-8121.
This policy describes current website and rental-workflow practices. It is not a substitute for rights or obligations that apply under law.